This article is depreciated and will be updated with our new payouts structure.
Before we get started, we sincerely apologize for the delayed payout. Also, please take note that this is for cryptocurrency-based payouts.
I haven't received my payout. What's going on?
Payouts are sent out regularly. If you haven't receive any payout yet, it could be for a plethora of reasons. To start with, the transaction might not have been fully confirmed or the amount may be lower than the payout threshold.
We highly request that you please wait a minimum of 72 hours before contacting us in regards to your payout delay.
However, if it's been longer than 72 hours and you still didn't receive your payout, please reach out to our support team and provide your shop name so we can further investigate the issue.
What do I do if my payout was held by Sellix Security?
If you received a notification that your payout was withheld, this only means that we want to protect both you and the buyer while playing it safe. This does not necessarily mean that your account has been hacked or compromised.
This in itself means that the product purchased was flagged by our internal system for further investigation. Please reach out to our security team with the invoice id so we can work with you throughout this process.
Note: You won't be banned or striked for having a payout withheld. However, if the products that triggered our system are in violation of our terms, we may impose restrictions as stated in our policy here.
If none of the above was of help, please reach out to us at email@example.com (or click the icon below to chat with us!). 😃