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How do I fix the issues with my payments?
How do I fix the issues with my payments?

Payment failures, confirmations and more on Sellix-powered businesses

Daniele avatar
Written by Daniele
Updated over a week ago

We know that payments can be a hassle. However, the Sellix team is here to make that a breeze. I'll help you go through the main issues with payments. Let's go!

Why is my payment failing to go through?

There are multiple reasons why payments will fail. We recommend checking the following:

  • Is your card currently validated and not expired?

  • Did you accurately input your card information correctly?

  • Did you contact your bank to make sure you are able to make digital payments?

  • Did you verify that you are not blacklisted from purchasing from the business?

Note: If you have checked off all of these options and everything checks out, you can contact our support team for assistance.

I sent a cryptocurrency payment, but it's pending. What do I do?

Don't worry. This is a common practice, and some businesses may have a required amount of confirmations before the product is delivered.

You can learn more about pending confirmations from the crypto network by checking out this article.

How do I cancel an order?

If you haven't paid for your order, it will automatically be voided and canceled within 4 hours.

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