We know that payments can be a hassle. However, the Sellix team is here to make that a breeze. I'll help you go through the main issues with payments. Let's go!

Why is my payment failing to go through?

There are multiple reasons why a payment will fail. We recommend checking the following:

  • Is your card currently validated and not expired?

  • Did you accurately input your card information correctly?

  • Did you contact your bank to make sure you are able to make digital payments?

  • Did you verify that you are not blacklisted from purchasing from the merchant?

Note: If you have checked off all of these options and everything checks out, you can contact our support team for assistance.

I sent a cryptocurrency payment, but it's pending. What do I do?

Don't worry. This is a common practice, and some merchants may have a required amount of confirmations before the product is delivered.

You can learn more about pending confirmations from the crypto network by checking out this article.

How do I cancel an order?

The cancellation of any order is a very, very simple task. Actually, there is no task. The order will automatically be marked cancelled after 24 hours of not sending the payment.

Cool, right? Yeah.

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