If you are a customer of a Sellix-managed shop, and you need help with an order that you placed in that shop, then you need to contact the shop directly.
Sellix sadly cannot act as a mediator in regards to order inquiries. When you place an order that is powered by Sellix, you're ordering directly from that shop. Shops are responsible for their own policies, business practices, and the products that you order.
What can you do?
In most relative cases, you are able to contact a shop using the following methods:
using Sellix-managed contact form on their profile
using a third-party installed support app, such as Crisp Chat
using a social media messaging app, such as Discord or Telegram
Therefore, we sadly can’t independently share information about them or their business without their consent (unless you provide a legal request for information), including whether or not a shop is using Sellix services.
Forward thinking support
If you have questions about using PayPal, then visit the PayPal Help Center.
Any questions? We're all ears. Click the chat icon at the bottom right, or email email@example.com and we'll respond in a flash.