If you're having trouble accepting payments via PayPal, the following article should guide you in resolving them in just a few simple steps.
My customers do not see PayPal as their payment option
To accept PayPal payments, you have to enable PayPal as your product's payment option first. You can do this by editing each one of your products' payment options, or simply use our Utils to enable specific payment options for all of your products at once.
My customers are getting an error when paying with PayPal
To resolve this issue, your customers can try the following solutions:
Clear their browser's cache
Try again with a different browser
Disable VPN or a proxy
Run an antivirus scan
Disable any software that might interfere with their network
Try again with a different device
If the solutions above do not help, you can manually whitelist your customers' email address or IP address by using our whitelist feature.
If whitelisting your customers does not resolve the issue, we suggest you reconnect your PayPal account with Sellix.
I still cannot accept payments with PayPal. What to do next?
In that case, you might have an issue with your PayPal account. Therefore, we suggest you visit your PayPal account's Help Center, where you can double-check the status of your PayPal account and confirm you have no issues or limitations present.
Still having issues?
If the issue persists, feel free to contact our support team. We will be happy to guide you further in resolving any payment issues you might experience.