At Sellix, we are committed to maintaining transparency and clarity regarding the fees associated with your payouts. Our goal is to ensure that you have all the information you need to confidently manage your business on our platform.
Where to find fee information
All fees related to your transactions and payouts are accurately listed on our platform. You can review the detailed fee structure anytime on our Fees page. This page is constantly updated to reflect the latest information and changes to our fee policies.
How to verify your payout fees
If you believe that the fees deducted from your payouts are higher than expected, we encourage you to verify the details directly through your Sellix account. You can do this by checking your payout ID on our Balances page:
Go to the Balances page
Submit Your Payout ID (you can find your payout IDs on the Payouts page). Alternatively, you can also submit a specific invoice ID and find more information about its payout
Review the Fee Breakdown: Once you submit the Payout ID, you will see a detailed breakdown of the fees applied to that particular payout. This will include our service fees, as well as the cryptocurrency transaction fees. This will not include additional fees applied by your payment vendor (e.g. PayPal).
Why fees may vary
It’s important to understand that fees may vary depending on several factors, including the payment method used, the cryptocurrency used, and the overall transaction volume. The fees reflected on our Fees page represent the standard rates, but additional factors may impact the final amount deducted.
Need further assistance?
If you have any concerns or questions regarding your payout fees, our support team is here to help. You can reach out to us via our Support Center or join our community on Discord to discuss with other merchants and receive real-time assistance.