Customer Guides

Get answers to all the questions related to your customers FAQs

9 articles in this collection
Written by Andy and David Bell

General FAQs

I have questions about a refund

Order cancellations, direct refunds, and more on Sellix

Written by Andy
Updated over a week ago

Why do I have a different crypto address than the one I copied?

Written by Andy
Updated over a week ago

Contacting a Sellix shop about an order

Information detailing what you can do when you need help with an order on Sellix

Written by Andy
Updated over a week ago

How do I report a fraudulent seller?

View the violations and how to properly report fraudulent sellers on Sellix

Written by Andy
Updated over a week ago

How do I leave a feedback?

Learn how to write a review after purchasing a product

Written by David Bell
Updated over a week ago

I'm having issues with my payment

Payment failures, confirmations and more on Sellix

Written by Andy
Updated over a week ago

I have a question about a purchase

Details for point of contact, report violations, and more on Sellix

Written by Andy
Updated over a week ago

My transaction has not been confirmed, what can I do?

Quickly fix confirmed Bitcoin transactions

Written by David Bell
Updated over a week ago

reCAPTCHA is not working. What do I do?

We understand not everyone can experience the same captcha-passing experience.

Written by Andy
Updated over a week ago