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Customer Guides
Customer Guides
Get answers to all the questions related to your customers FAQs
10 articles in this collection
Written by
Andy
and
Daniele
General Guides
How do I contact a Sellix business about my order?
Information detailing what you can do when you need help with an order
Written by
Andy
Updated over a week ago
How do I request a refund from a Sellix business?
Order cancellations, direct refunds, and more from Sellix-powered businesses
Written by
Andy
Updated over a week ago
How do I report a fraudulent business?
View the violations and how to properly report fraudulent businesses on Sellix
Written by
Andy
Updated over a week ago
How do I leave a review on a Sellix business?
Learn how to write a review after purchasing a product
Written by
Andy
Updated over a week ago
How do I fix the issues with my payments?
Payment failures, confirmations and more on Sellix-powered businesses
Written by
Andy
Updated over a week ago
Sellix Trusted Advisor
Help customers when purchasing from unknown merchants.
Written by
Daniele
Updated over a week ago
Additional Guides
Why haven't my transactions been confirmed, what can I do?
Quickly and efficiently fix confirmed or unconfirmed cryptocurrency transactions
Written by
Andy
Updated over a week ago
Why do I have a different crypto address than the one I copied?
Information detailing why the address changed and how you can prevent this in the future
Written by
Andy
Updated over a week ago
I have not heard of Sellix, why did you send me an email?
Before we get into this further, we sincerely apologize for the unwarranted emails being sent
Written by
Andy
Updated over a week ago
reCAPTCHA is not working, what can I do?
We understand not everyone can experience the same captcha-passing experience.
Written by
Andy
Updated over a week ago