Customer Guides

Get answers to all the questions related to your customers FAQs

10 articles in this collection
Written by Andy and Daniele

General Guides

How do I contact a Sellix business about my order?

Information detailing what you can do when you need help with an order

Written by Andy
Updated over a week ago

How do I request a refund from a Sellix business?

Order cancellations, direct refunds, and more from Sellix-powered businesses

Written by Andy
Updated over a week ago

How do I report a fraudulent business?

View the violations and how to properly report fraudulent businesses on Sellix

Written by Andy
Updated over a week ago

How do I leave a review on a Sellix business?

Learn how to write a review after purchasing a product

Written by Andy
Updated over a week ago

How do I fix the issues with my payments?

Payment failures, confirmations and more on Sellix-powered businesses

Written by Andy
Updated over a week ago

Sellix Trusted Advisor

Help customers when purchasing from unknown merchants.

Written by Daniele
Updated over a week ago

Additional Guides

Why haven't my transactions been confirmed, what can I do?

Quickly and efficiently fix confirmed or unconfirmed cryptocurrency transactions

Written by Andy
Updated over a week ago

Why do I have a different crypto address than the one I copied?

Information detailing why the address changed and how you can prevent this in the future

Written by Andy
Updated over a week ago

I have not heard of Sellix, why did you send me an email?

Before we get into this further, we sincerely apologize for the unwarranted emails being sent

Written by Andy
Updated over a week ago

reCAPTCHA is not working, what can I do?

We understand not everyone can experience the same captcha-passing experience.

Written by Andy
Updated over a week ago